FAQS
Hello! Welcome to Mill End Shops. How can we help you today?
What products do you offer?
We offer a wide selection of fabric by the yard, decorative drapery hardware, and custom window treatments such as drapes, sheers and shades.
Where are you located?
We are located in the Washington DC Metropolitan Area with showrooms and stores in Rockville, MD; Annapolis, MD and Fairfax, VA. However, we ship our products across the United States.
What are your business hours?
Our online store is open 24/7 for browsing and purchasing. Our customer support team is typically available Monday-Saturday, 9:30AM - 5:30PM EST.
How can I contact customer support?
You can contact our customer support team by calling 8006663727 Monday - Saturday, 9:30AM - 5:30PM EST; emailing us at admin@millendshop.com, or by filling out the contact form on our website.
What is the minimum fabric order?
Please note that we have a minimum order of 2 yards for all fabric purchases.
PRODUCT-RELATED QUESTIONS
Can I order a fabric sample?
Some fabric samples are available upon request. Please email us at marketing@millendshop.com. Please be sure to list brand, pattern name and color name along with your name and a full delivery address.
How do I select the quantity of fabric I need?
Once you select a fabric you'd like to purchase, you can enter the number of yards you need in the quantity field. Remember the minimum is 2 yards.
How should I care for my fabric?
Care instructions vary depending on the fabric type. You can find the recommended care instructions in the product details section of each fabric. Shall you have any questions regarding this matter, please email us at marketing@millendshop.com.
How do I measure for curtains?
To measure for curtains, you will need to determine the desired length and width. Measure the width of your window and add extra for fullness. For the length, measure where you will hang the rod to where you want the curtains to fall (e.g., sill, below sill, or floor).
SHIPPING AND RETURNS QUESTIONS
What are your shipping costs?
Shipping cost will be calculated at checkout based on your order weight and destination.
What is your return policy?
We want you to be happy with your purchase! Please call us at 8006663727 with any return questions Monday - Saturday, 9:30AM - 5:30PM EST.
How long will it take to receive my order?
Delivery times vary depending on your location. Please allow 7 to 10 business days to receive your order.
OTHER RELATED QUESTIONS
How do I track my order?
Once you place your order, you will get an email with order confirmation details, including a tracking number for your order. Shall you have any questions, please call us at 8006663727, or email us at marketing@millendshop.com.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover).
Can I cancel my order?
Please contact us at 8006663727 or email us at marketing@millendshop.com as soon as possible if you need to cancel your order. We will do our best to accommodate your request, but cancellations may not be possible if your order has already been processed for shipping.